Help

Getting help

Email info@voxhue.com. Tell us the email address on your account and what happened.

The same address takes data requests and appeals against a decision we made about your account.

Deleting your account

In the app, go to Settings › Account › Delete your account, then confirm.

Your recordings, reports and profile go at once. There's no cooling-off period, and you can't reactivate the account.

If you subscribed in the iPhone or Android app, deleting your account doesn't cancel that. Cancel it first, as below.

Can't get into the app? Email info@voxhue.com from the address on your account and we'll delete it for you.

Canceling and refunds

You cancel where you paid. Settings › Your plan › Where this is managed says where that was.

If you paid by card on the web, tap that row to open your billing page, and cancel there.

If you subscribed in the iPhone app, cancel in the App Store: open Settings, tap your name, then Subscriptions, then Voxhue. Refunds go through Apple at reportaproblem.apple.com.

If you subscribed in the Android app, cancel in Google Play: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions, then Voxhue. Refunds go through Google Play.

After you cancel, your plan runs to the end of the period you paid for. We don't refund part of a period unless the law says we must. If you subscribed in the iPhone or Android app, deleting your account doesn't cancel it.

Resetting your password

You never need your password to get in. On the sign-in screen, ask for an email link and open it on this device.

To set a new one, go to Settings › Account › Password. If it asks for the current one and you don't remember it, tap Forgot it? Email me a link instead.

A password needs at least 8 characters. Saving a new one signs you out on every other device.

Downloading your data

Go to Settings › Account › Download everything we hold. You get one file with your account, your practice and your history.

Your own recordings, voice intro and the voice notes you sent come as links in that file. They work for an hour, while you're signed in. Nobody else's voice is in it.

You can download it five times a day.

Microphone problems

iPhone: open Settings, then Voxhue, and turn Microphone on.

Android: open Settings, then Apps, then Voxhue, then Permissions, and set Microphone to Allow.

In a browser: tap the icon left of the address, allow the microphone for voxhue.com, then reload the page.

Still silent? Close other apps that might be using the microphone, unplug headphones you aren't wearing, and try again.