Privacy policy

Who we are

Voxhue is operated by NobleBlocks LLC, a Wyoming limited liability company, 1603 Capitol Ave Ste 415 #248597, Cheyenne, WY 82001, United States. NobleBlocks LLC is the data controller for the information described here. Contact us at info@voxhue.com.

Voxhue is for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, email us and we will delete it.

What we collect

• Account details — your email address, display name and an age band (not a date of birth) when you sign up with email. Your password is stored only as a salted hash. If you sign in with Google or Apple we receive your name and email address and nothing else.
• What you say — audio you record for coaching, and the text of conversations you have with the AI practice partner.
• Coaching output — transcripts, scores, reports and rewritten sentences generated from what you said.
• What you tell us in onboarding — the goal you pick, your interests, and optionally your gender. Used to choose which practice material you are shown.
• Your Connect profile, if you use Connect — a display name, what you want to practise, when you are free, how comfortable you are in English, and optionally your pronouns, relationship status, age band and where you are from, and your sexual orientation only after the yes described under Specially protected information. Every one is optional and each has its own “show this on my profile” switch, which starts off. They are used only to match you with other members and to show what you chose to show — never to train anything, never sold, never shared with advertisers. Your pronouns, relationship status, sexual orientation and where you are from are only ever shown; none of them decides who you are matched with. Turn Connect off and none of it is visible to anyone; delete your account and all of it goes.
• Where you are from — a place you type or pick from a list. It is never worked out from your location. Nobody sees it until you switch it on, and it is never used to decide who you are shown or who is shown you.
• How you live— what you tap on About you or on your profile: what you eat, whether you drink or smoke, whether you train, run, practise yoga or meditate, whether you are a parent, and what you do with your free time. Optional. Nobody sees them until you switch them on. They help put people like you nearer the top of your list; another member’s count toward yours only if they switched theirs on, and a How you live filter only ever finds members who show theirs.
• Faith, politics, sexuality and health, only if you say yes— on About you, you can say that faith matters to you, that you are spiritual but not religious or not religious, that politics matters to you, that you are LGBTQ+, that you have a food allergy, or that you live with a health condition. We keep these only after you tap “Yes, keep these for me”. The section below, Specially protected information, says exactly what that yes covers.
• Your approximate location, if you allow it — it comes only from your phone or browser, never from what you type. When you allow location, your device gives us one low-accuracy reading while the app is open (never in the background). We round it to an area about 2 km across straight away and store only that area, never your exact location. We keep one area per member and overwrite it, so there is no trail. While location stays allowed, the app refreshes it at most once a day when you open it. Your profile shows you the town the area is in; we work that out on our own servers from a list of towns, without sending your location to anyone. Other members see only how far away you are, in whole kilometres, never the area, the town, a street or a map. We never share or sell it. Near you and distance need it; everything else works without it. Turn it off under Who can see you, or take the permission away in your phone’s or browser’s settings, and the area is deleted.
• Topic conversations— when you practise a topic (politics, faith, gender and sexuality, race and culture, the news, spirituality, food, or health and fitness), we keep the conversation’s transcript, the mark on each thing you said, and the report, as part of your history. You are marked on how you talk, never on what you think. The marking is shown the topic and the transcript, and nothing else about you. Before your first conversation on politics, faith, gender and sexuality, race and culture, or the news, the app shows you this once, and the conversation starts only when you tap Start; we keep the date you tapped it, and “Not now” starts nothing. Delete any of these conversations at any time in Your recordings.
• A score swap, only if you both say yes — when you and another member agree to swap marks on a conversation, both of you are marked on your own speech in that stretch of it. We keep the two marks (a number, the marks under it, and counts such as words per minute) on that swap and nowhere else. You each see both. They are not added to your levels, your profile or anything another member can find. Nothing is marked unless both of you said yes, either when asked or in advance under Who can see your score.
• Technical data — IP address, device and browser type, and timestamps, for the sign-up and for each sign-in. We also keep the approximate place it maps to (country, region and city), worked out on our own servers from an offline database, so your address is not sent to anyone to do it. Used for security, fraud and abuse prevention and rate limiting, and seen only by the Voxhue team. It is never shown to other members and is not used for Near you, which comes only from your device. We keep your last 50 sign-ins, none older than a year. We also keep a short record, on our own servers, of when you sign up, open the app, practise, pay or end a plan, and get a notification or email, with no words, recordings or scores in it, for 13 months, so we can see whether people keep coming back.
• Payment status — whether your subscription is active, and the identifiers our payment provider gives us. We never see or store your card number. A purchase made inside the iPhone or Android app is billed by Apple or Google, who give us only a receipt identifying what was bought; your payment details stay with them and never reach us.
• Optional— up to six photos and a recorded voice introduction, if you choose to add them for the practice-partner directory. A person at Voxhue looks at every photo before any other member can see it, helped by an automated image check run on our hosting provider’s infrastructure. Until a person approves it, a photo is visible only to you. One we can’t use is deleted 30 days after that decision, and one you delete is gone from the directory at once.
• Anyone you name on your own recording — if you mark who else was speaking in a recording you made, we store the name you typed against that voice, and an email address as well if you chose to send that person their own part. It is your note about your own recording: it goes when the recording goes, and when your account goes.

We do not collect phone numbers, contacts or advertising identifiers, we never store a precise location, and Voxhue contains no third-party advertising or analytics trackers. The only health information we hold is what you choose to tell us on About you. We never ask your race or ethnicity, and nothing in Voxhue filters or ranks anybody by it.

Specially protected information

Privacy law gives extra protection to your religious or philosophical beliefs, your political opinions, your sexual orientation and your health. Voxhue holds these only when you put them there yourself.

• On About you, with your explicit consent.Faith, politics, LGBTQ+, a food allergy or a health condition, and sexual orientation on your Connect profile, are kept only after you tap “Yes, keep these for me”. That yes is separate from everything else in Voxhue: signing up, using topics and saving the rest of your profile never give it for you. We record the date you gave it.
• What the yes is for. Keeping your answers, and showing them on your profile if you switch that on. That is all. They start private. They are never used to decide who you are shown or who is shown you, never a filter, and never a standard anyone can set.
• Taking it back.“Delete these and withdraw my yes” on About you deletes every one of these answers at once, turns their switch off and clears the date. It also hides sexual orientation on your profile from everyone and turns its switch off, and then offers to delete it. Nothing you have already practised changes.
• Sexual orientation on your Connect profile is kept only after the same yes. If you saved it before that yes existed, it is hidden from everyone until you give it, and the next time you open your profile the app offers the yes, with a way to delete it instead. It is optional, private until you switch it on, and never used to decide who you are shown.
• Topic conversations can show what you believe. Before your first conversation on politics, faith, gender and sexuality, race and culture, or the news, we tell you what is kept (the transcript and your marks), why (only to mark how you talk), and how to delete it, once, and the conversation starts only when you tap Start. Saying no starts nothing and changes nothing else.
• How you live can say something too. A diet can follow a faith, and not drinking can follow a health reason. So those answers are private until you choose to show them, and you can clear any of them at any time.

We never work any of this out from what you say. Nothing reads your recordings, transcripts or conversations to decide your faith, politics, sexuality, health or anything else about who you are. After a topic conversation we may offer a few How you live answers that go with that topic, the same list for everyone who practised it, and nothing is added unless you tap it. Faith, politics, sexuality and health are never offered.

One safety check does read what you say. If something you say in a practice conversation reads as you being in danger, the conversation stops, you are shown where to find help, and that conversation is never marked. It is kept with your history like any other conversation, marked as ended that way, and nothing more is recorded about it.

None of these answers is ever used for advertising, sold, or given to another company to use, and none is ever sent to the AI that runs your practice or marks it.

Why we are allowed to use it

• To run the service you signed up for — your account, your practice, your history, Connect and the features you choose to use.
• Our legitimate interest in keeping Voxhue safe — security, stopping abuse, rate limits, and the automatic checks on topic conversations.
• Your consent — your area from your phone or browser, which you can turn off; your explicit consent for faith, politics, sexuality and health on About you, which you can withdraw; and your yes before a first conversation on a topic that can show what you believe.
• The law — records we must keep for tax or accounting.

Your audio

Audio you record is transcribed and analysed to produce your coaching report, and the recording is kept so that you can play it back. No one but you can ever play it, and deleting a recording deletes the audio, the transcript and the report together. The transcript and the report are kept only if you are signed in, so that your history works. Voice messages sent to a practice partner, and any voice introduction you record, are stored until they expire or you delete them.

Who processes your data

To run Voxhue we rely on a small number of specialist service providers, who act on our instructions and may only use your information to perform the service we have engaged them for. They fall into these categories:

• Speech processing — converting your speech to text, and generating the practice partner’s voice
• AI analysis — producing the practice conversation, your coaching report and rewritten sentences, including in topic conversations and a score swap. It is given what was said and the topic, never your About you answers, your area or where you are from
• Payments — taking subscription payments (your card details go directly to the payment provider; we never receive them)
• Sign-in and notifications — optional sign-in with Google or Apple, and push notifications if you turn them on
• Email delivery — sending your sign-in links and the few service emails we send, which means your email address is handed to a mail provider every time one goes out
• Hosting and infrastructure — running the service and storing your account

Each provider is engaged under a written contract that limits them to processing your information on our instructions. Our choice of providers changes from time to time as we improve the service. If you hold a Voxhue account and want details of how your own information has been handled, email us from your account address and we will respond.

We do not sell your personal information, and we do not share it for advertising or cross-context behavioural advertising. We do not use your speech, your transcripts or your text to train AI models, and our providers are not permitted to use your content to train theirs.

Where your data is held

Voxhue is hosted in the United States and the providers above process data in the United States. If you use Voxhue from outside the US, your information is transferred there. Where required, we rely on the European Commission’s Standard Contractual Clauses for those transfers.

Recording other people

If someone else is in a recording, that is your call, not ours. Voxhue does not ask them for you and does not check that you asked — nothing in the app stands between you and the record button, and we set no conditions on who you record. Some places — several US states, and much of Europe and Australia — have laws about recording other people. Where you are, and who is in the room, are things only you can know.

What we do with the audio does not change either way. A recording you send for coaching is transcribed, analysed and then kept so that you can play it back; what we keep, and for how long, is set out above and under How long we keep it below, and it is the same whoever is in the room. No one but you can ever play it, whoever else can be heard on it, and deleting the recording deletes it for good.

Practising with another member inside Voxhue is a different thing. Members are listed in the practice directory and can turn that off, leave, block or report at any time, and each person is only ever coached on their own speech — never shown the other’s report or audio.

One thing to know about coaching inside a thread. We no longer offer it, and nobody can start it now. If you asked for it before it was retired, the whole conversation was read — including the other person’s voice notes — so that the two of you could be told apart and your own speech could be marked in context. Only your speech was marked, only you can see that report, and the other person was never told you asked. Their words appear in its transcript, the way they already do in the thread itself, but they were never marked, never scored, and never turned into a report about them.

How long we keep it

• Recordings you make — the audio, its transcript and its report together, until you delete the recording or close your account
• Transcripts, reports and rewrites, topic conversations included — until you delete them or close your account
• How you live, faith, politics, sexuality and health on About you, and where you are from — until you change or clear them, or close your account. Withdrawing your yes deletes faith, politics, sexuality and health at once
• Your approximate location — one area at a time, overwritten when it changes, until you turn location off, take the permission away, or close your account
• A score swap’s two marks — with that conversation, until either of you closes your account. An ask nobody answers lapses after seven days
• A line from a topic conversation that our automatic check flags as the practice partner breaking its rules — kept for a person at Voxhue to review. The check reads only what the partner and the report said, never your words, and the flag loses any link to you when your account closes
• Messages in a conversation — everything said in one, typed or recorded, whether with another member or with the coach — 30 days from when each one is sent, then deleted automatically. Your own recordings and their reports are not messages and are not deleted with them
• Reports of abuse — what was said, and any transcript of it, for six months after a report is decided or withdrawn, and a year at the outside if neither ever happens, then deleted automatically. After that we keep only the fact of the report, so that we do not put the two of you in front of each other again — neither of you is shown to the other, in either direction. That fact goes as soon as either account is closed. Two things lift it before then and there are no others: the member who filed the report taking it back, or us doing that by hand at their written request. Reviewing a report and finding nothing to act on does not — we close the case and leave the two of you apart
• Other security and abuse-prevention records — only as long as needed for that purpose
• Records we must keep for tax or accounting — as long as the law requires

Deleting your account

You can delete your account and everything in it at any time: Settings → Delete everything in the app, or on the web at voxhue.com/settings. Deletion is immediate and permanent — your reports, transcripts, rewrites, messages, recordings and profile, with your About you answers, your area and your score swaps, are removed as you confirm it, not queued for later, and it cannot be undone. If you would rather we did it for you, email info@voxhue.com from your account address and we will action it within 30 days.

Two things survive it, and both exist to protect someone other than us. Messages another member wrote to you stay in their copy of the conversation, with your half of it and your name taken out — their words and recordings are theirs to keep or delete. And a report made about your conduct is kept, without your account, for the period in the list above: closing an account cannot be a way to erase a complaint someone made about what was done to them. A report you made yourself goes with you once it has been decided; while it is still open, the account that filed it is removed from it and the rest is kept until a moderator has finished with it. The same is true once the period in the list above has run out and we have deleted what was in it: there is nothing left for anyone to review, so it goes with you too.

Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, to object to or restrict how we use it, and to withdraw consent. If you are in California, you have the right to know what we collect and to delete it, and the right not to be discriminated against for exercising those rights — and, as above, we do not sell or share your personal information. We use sensitive personal information only to give you the features you asked for. If you are in the UK, EU or Switzerland, you may also complain to your local supervisory authority.

A copy of your data. Email us from your account address and we will send you what we hold about you, in a file you can read and keep. That includes your profile, your How you live answers, your faith, politics, sexuality and health answers with the date you said yes, the date you said yes before topic conversations, your area, your history and your score swaps.

Withdrawing consent.For your approximate location, turn location off under Who can see you, or take the permission away in your device’s settings. For faith, politics, sexuality and health, use “Delete these and withdraw my yes” on About you. For topic conversations, delete them in Your recordings. Each takes effect at once, and none changes anything else about your account.

Exercise any of these by emailing info@voxhue.com from the address on your account. We respond within 30 days.

Security

Traffic is encrypted in transit with TLS. Passwords are salted and hashed, never stored in plain text. Access to production systems is restricted to the operator of the service. No system is perfectly secure, so if we ever discover a breach affecting your data we will tell you and the relevant regulator as the law requires.

Changes

If we change this policy we will update the date at the top, and for anything material we will tell you in the app or by email before it takes effect.

Contact

NobleBlocks LLC, 1603 Capitol Ave Ste 415 #248597, Cheyenne, WY 82001, USA · info@voxhue.com

See also our terms of service.